Privacy Policy

Dorr Mechanical LLC - Oxford, Mississippi

Effective September 29, 2026

Dorr Mechanical LLC ("Dorr Mechanical," "we," "us") is a commercial HVAC contractor in Oxford, Mississippi. This policy explains what information we collect from customers, how we use it, and how we protect it.

Information we collect

We collect the information you give us when you request service or do business with us. That includes your name, company name, phone number (including mobile number), email address, service and billing addresses, and details about your equipment and the work you need done. We also keep records of the jobs, quotes, invoices, and payments tied to your account.

How we use it

We use your information to run your jobs and your account with us:

• Schedule and confirm appointments
• Send job updates, quotes, and invoices
• Take payments and keep billing records
• Answer your questions and provide customer service

Text messages

We are moving SMS consent for HVAC service bookings into writing on our service paperwork. The consent box will be unchecked by default. Customers who want non-marketing service texts will check it, and we will retain that written opt-in record. Providing a mobile number alone does not give us consent to text; consent to texts is not required to purchase service. If you opt in, we use your mobile number for appointment confirmations and reminders, technician arrival and schedule updates, job updates, and invoice or payment links from our job management system (Simpro). Message frequency varies based on your jobs and appointments. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. The exact written consent wording and full details are in our SMS Terms & Conditions at dorrmechanical.com/terms-and-conditions.

We do not share your information for marketing

We do not sell, rent, or share your personal information with third parties for their marketing or promotional purposes. Mobile numbers and text message sign-up (opt-in) information are never shared with or sold to third parties or affiliates for any purpose. We only use them to send you the messages you agreed to receive.

Who else sees your information

We use a few service providers to run the business, such as our job management and billing software, payment processor, and accounting software. They handle your information only to provide those services to us. We may also disclose information if the law requires it.

How we protect it

We keep your information in secure, password-protected business systems. Only people who need it to do their job can see it.

Your choices

You can ask us to update or correct your information, or to stop texting you, at any time. Reply STOP to any text, or contact us using the information below.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page.

Contact us

Dorr Mechanical LLC
Oxford, Mississippi
662-816-8294
ben@dorrmechanical.com